Responsibility, pauses and backups

This section works at the individual deadline level.

For each open obligation it shows whether anyone has acknowledged it. Select I am handling this to record your acknowledgement. A user who acknowledged an obligation can release that responsibility.

Expand Reminder pause and backup person for:

• Resume reminders on: choose a date.
• Pause until date: pause the deadline's reminder flow until that date.
• Resume now: end an existing pause.
• Backup person: choose another workspace member, or no backup escalation.
• Escalate if unacknowledged from: choose when the backup rule becomes relevant.
• Save backup rule: confirm the backup arrangement.

The responsible person or a workspace administrator controls the pause and backup settings. Acknowledgement stops backup escalation; it does not stop ordinary scheduled reminders. Pausing reminders does not change the deadline itself. A message already being sent may still arrive.

Owner, acknowledgement and recipients

The record owner is the workspace member responsible for the record. An acknowledgement tells the team someone is handling one specific open deadline. Additional reminder recipients receive the relevant emails but do not automatically become owners or acknowledge the work.

The backup person is a workspace member. External contacts can receive normal confirmed reminder emails, but are not selectable as a workspace backup owner.

A holiday handover

Before leave, choose a backup member and the date from which an unacknowledged deadline should escalate. Agree who will acknowledge it. If the team intentionally pauses reminders, set a resume date and check the schedule afterward. A pause does not extend a provider's deadline.

See Edit records, dates and responsibility for the full panel and Reminder delivery for checking send outcomes.